THE NOLD is a curated online marketplace that brings together exclusive designer sample sales, archival collections, pre-loved fashion, and overstock items—all in one place. Founded to make fashion more sustainable and circular, THE NOLD partners directly with brands and trusted sellers to offer up to 90% off retail prices on authenticated designer pieces. Each item is inspected for quality and authenticity, ensuring a premium experience for buyers worldwide.

Yes, THE NOLD is 100% legitimate. All products are sourced directly from brands, distributors, or vetted individual sellers. Items go through an inspection process and typically come with original tags, packaging, and/or dust bags. Whether you’re shopping sample sale exclusives or rare vintage finds, your order is protected by secure checkout and a support team that oversees fulfilment and customer service.

Unlike peer-to-peer resale apps, THE NOLD is a brand-led platform, meaning many sales are hosted in collaboration with the fashion houses themselves. This ensures authenticity, professional product presentation, and a curated selection of highly sought-after pieces from cult and luxury labels like Gucci, Chloé, Nensi Dojaka, MISHA, and more.

Yes. THE NOLD only lists authentic designer products that have been sourced through brand partners, approved sellers, or verified pre-loved contributors. Each item is carefully inspected before being shipped to ensure it matches the condition and brand standards described on the product page.

Most new and sample items come with original packaging (e.g., branded dust bags, tags, or boxes). Pre-loved items may not include original packaging, but any missing accessories or imperfections will always be disclosed in the listing.

Sample sale pieces are often unworn showroom samples or overstock from past collections. They may have been tried on but are generally in excellent or new condition. If any item has minor flaws or differences from standard retail versions, this will be clearly noted in the product description.

THE NOLD offers worldwide shipping with flat-rate options based on region:

• EU Orders: €19 shipping fee
• UK Orders: £19 shipping fee
• USA & International Orders: $19 shipping fee

Delivery time typically ranges from 2 to 10 business days, depending on the brand and origin of the items. Estimated delivery windows are always shown at checkout.

Some items on THE NOLD are shipped Delivery Duties Paid (DDP), meaning duties and taxes are included in your checkout total. For others, duties may not be included — in that case, you may be responsible for paying them upon delivery. Please always refer to the Shipping & Returns page.

Once your order ships, you’ll receive a tracking email with all the relevant courier details. You can also check the status of your order in your THE NOLD account dashboard. If you haven’t received your tracking link within a few days, contact support at hello@thenold.com.

Returns are only available to customers located within the EU, and must be initiated within 14 days of delivery. Outside the EU, all sales are final due to customs complexity and fulfilment structures. Items marked as “FINAL SALE” are not eligible for returns or exchanges, regardless of destination.

If your order is eligible for a return, simply email hello@thenold.com within 14 days of receiving the item. You’ll be guided through the return process, including return shipping instructions. Refunds are processed once the returned item is received and inspected.

Return shipping costs are typically covered by the customer, unless otherwise stated. In cases where an item is defective or significantly misrepresented, THE NOLD may offer a free return label or full refund.

'FINAL SALE' means that the item cannot be returned, exchanged, or refunded. These are typically high-discount items from sample sales or last-in-stock archive listings. Check the product page before purchase—if it’s marked FINAL SALE, it's a final purchase.

Orders on THE NOLD are processed quickly due to the limited nature of sample sales and low inventory levels. While most orders cannot be modified or canceled once placed, exceptions can be made if the order has not yet shipped. If you need to make a change, please contact our customer support at hello@thenold.com as soon as possible, and we’ll do our best to assist.

The NOLD Membership Card is an annual one-time payment (~£63) that gives you access to:

• €15 store credit every month (on orders €100+)
• Early access to sample sales
• Exclusive invites to members-only events

It’s designed for loyal NOLD shoppers to unlock even more value on their purchases.

No, the Membership Card is not automatically renewed. You will have the option to repurchase it after the 12-month period if you'd like to continue receiving benefits.

Yes—your monthly credit can be combined with active sale prices and discount codes, as long as your order total exceeds €100.

If you need help with your order, return, shipping, or account, contact THE NOLD customer care team at hello@thenold.com. Response time is typically within 24–48 hours (Mon–Fri, excluding holidays).