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The NOLD Terms and Conditions

 Attention style mavens and eco-warriors! These Terms govern the use of TheNOLD.com and any other related Agreement or legal relationship with the Owner – because looking fabulous while saving the planet should always be done in a legally binding way. Consider this your passport to guilt-free fashion, where every click is a step towards a more sustainable runway and your only commitment is to slay, not the environment. Happy shopping, responsibly chic allies, and also read this document carefully!

What the User should know at a glance

  • Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users who do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
  • Usage of TheNOLD.com and the Service is age restricted: to access and use TheNOLD.com and its Service the User must be an adult under applicable law.
  • By registering an account on NOLD, you agree to the transfer of your account details to all websites within the NOLD marketplaces, including but not limited to TheNOLD.com, ByFar.theNOLD.com, Pangaia.theNOLD.com and any additional marketplaces that may be added in the future. Please note that with the addition of new marketplaces, updates to the Terms and Conditions will be issued accordingly.
    This transfer of account information is essential for a seamless user experience across all NOLD marketplaces, allowing you to access and utilize your account consistently across our various platforms.

 

INTRODUCTION

NOLD is a peer-to-peer marketplace for reselling preloved fashion items and sample items with minor defects. The sellers on the platform can be individuals or corporates, as well as NOLD itself, buyers can be any individual (over 18) or company.  

The present Agreement (the Agreement) governs the relationship between NOLD, on the one hand, and the individuals (the Users) on the TheNOLD.com website (the Website), on the other.

Please read the published Agreement in its entirety before using the information and services offered on the Website.

This document contains information about the activities of NOLD (the Owner) and the general conditions for using the services provided by NOLD (the Owner) to the Users.

Confirmation of the Agreement is a necessary and mandatory condition for creating an Account and using the Website.

By accepting this Agreement, the Users agree to have their data processed based on the contract concluded between them and NOLD.

NOLD Ltd. is a company registered under the law of Bulgaria, with an address: Bacho Kiro 5, Sofia, 1000, email address: hello@thenold.com, telephone number: 0882865836.

NOLD is an online marketplace. Our platform allows Users to connect and trade items with each other (this feature is to be presented in Full by 2024). The current items displayed on the website are items from the brands either sourced and verified by NOLD (e.g. Pangaia) or provided by the brand (e.g. By Far), sold by NOLD.

This website expressly disclaims any affiliation with the brand Pangaia. The inventory that will be featured on this site is lawfully acquired and originates from the production of the aforementioned brand. However, it is important to clarify that this initiative is undertaken independently and does not involve any collaborative efforts with the brand Pangaia (Pangaia Materials Science Limited).

The inventory listed consists of items that are not first-hand but rather items with minor defects,irregularities, or first-hand items not available for conventional online sale, such as sample items. 

 

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using TheNOLD.com.

By using TheNOLD.com, Users confirm to meet the following requirements:

  • there are no restrictions for Users in terms of being Consumers or Business Users;
  • Users must be recognised as adults by applicable law.

 

Account Registration

To use the Service, Users may register or create a User account, providing all required data or information in a complete and truthful manner.

By registering an account on TheNOLD.com, you agree to the transfer of your account details to all websites within the NOLD marketplaces, including but not limited to ByFar.theNOLD.com, Pangaia.theNOLD.com, and any additional marketplaces that may be added in the future. Please note that with the addition of new marketplaces, updates to the Terms and Conditions will be issued accordingly.
This transfer of account information is essential for a seamless user experience across all NOLD marketplaces, allowing you to access and utilise your account consistently across our various platforms.

Users may also access the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength. 

By registering, Users agree to be fully responsible for all activities that occur under their username and password.

Users are required to immediately and unambiguously inform NOLD customer service (at hello@thenold.com ) or via the contact form indicated in this document if they think their personal information, including but not limited to User accounts, access credentials, or personal data, has been violated, unduly disclosed, or stolen.

Account Termination

Users can terminate their account and stop using the Service at any time by doing the following:

  • By directly contacting NOLD at the contact details provided in this document or at hello@thenold.com 

 

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete, at any time and without notice, User accounts that it deems inappropriate, offensive, or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices. For more information regarding deleting your account please contact: hello@thenold.com 

Content on Pangaia.theNOLD.com

Unless otherwise specified or clearly recognisable, all content available on theNOLD.com is owned or provided by NOLD LLC. This website is owned and operated by NOLD LLC*

**and is entirely independent of any affiliation with the brand Pangaia (Pangaia Materials Science Limited) 

The Owner undertakes its utmost effort to ensure that the content provided on TheNOLD.com infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on TheNOLD.com - All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content available on TheNOLD.com, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on TheNOLD.com, the User may download, copy and/or share some content available through TheNOLD.com for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Access to external resources

Through TheNOLD.com Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party’s terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

TheNOLD.com and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of TheNOLD.com and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to TheNOLD.com or the Service, terminating contracts, reporting any misconduct performed through TheNOLD.com or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

  • violate laws, regulations and/or these Terms
  • infringe any third-party rights
  • considerably impair the Owner’s legitimate interests
  • offend the Owner or any third party.

 

TERMS AND CONDITIONS OF SALE

Provision of personal data

To access or receive some of the Products provided via TheNOLD.com as part of the Service, Users may be required to provide their personal data as indicated on TheNOLD.com.

Paid Products

The products provided on TheNOLD.com, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of TheNOLD.com.

To purchase Products, the User must register or log in to TheNOLD.com.

Product Description

Prices, descriptions, or availability of Products are outlined in the respective sections of TheNOLD.com and are subject to change without notice.

While Products on TheNOLD.com are presented with the greatest accuracy technically possible, representation on TheNOLD.com through any means (including, as the case may be, graphic material, images, colors) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

The inventory that is under the Pangaia brand on this site is lawfully acquired and originates from the production of the Pangaia brand. However, it is important to clarify that this initiative is undertaken independently and does not involve any collaborative efforts with the brand Pangaia (Pangaia Materials Science Limited). NOLD owns the items displayed and sold on the Website marked as vendor Pangaia.

The inventory that is under the By Far brand on this site is provided by the brand By Far and sold with collaboration with the brand.

 

Purchasing process

Any steps needed from Product choice to order submission, form part of the purchasing process.
The purchasing process includes the following steps:

  • Users must indicate the desired Product by selecting it, including, where possible, quantity, size and specific characteristics, to make it appear in the purchase selection;
  • Users may review their purchase selection, and modify, remove or add items;
  • Users will be required to specify their billing address, contact details and a payment method of their choice;
  • The shipping fee is dynamically calculated during the checkout process and will be presented as an integral component of the total order amount. For comprehensive details on our shipping procedures, kindly consult our shipping policy;
  • Users will be required to specify a shipping address. This address, along with the provided telephone number, is utilised by the shipping company to effectively facilitate the logistics service. It is imperative to note that the contract governing the relationship between NOLD and the shipping company explicitly adheres to GDPR guidelines, ensuring the protection of Users' rights under this regulation;
  • During the purchasing process, Users may, at any time, modify, correct or change the information provided, or altogether abort the purchasing process with no consequence;
  • After providing all required information, Users must carefully review the order and, subsequently, may proceed to checkout;
  • By clicking on the checkout button, Users open the Stripe checkout view wherein they will be required to specify their contact details and a payment method of their choice;
  • Users, who have not already done so, may ask Stripe to store their payment information for future purchases on TheNOLD.com or sites that use Stripe as a payment gateway. The User may read the privacy policy of Stripe and TheNOLD.com to learn more about the data processing and User rights regarding their data;
  • Upon completion of the purchase and prior to the transfer of the product to the courier, customers may contact our customer support team to submit requests for cancellation or changes to the delivery address. We are committed to addressing such requests within the specified timeframe to accommodate your preferences effectively.

 

To submit the order, Users must accept these Terms and use the respective button or mechanism on TheNOLD.com, hereby committing to pay the agreed-upon price.

Order submission

When the User submits an order, the following applies:

  • The submission of an order determines the conclusion of the contract and therefore creates for the User the obligation to pay the price, taxes, and possible further fees and expenses, as specified on the order page;
  • In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly;
  • Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission of their delivery costs.

Prices on TheNOLD.com are displayed:

  • Inclusive of any applicable fees, taxes and costs, for buyers in the EU;
  • Either exclusive of any applicable fees, taxes and costs for buyers outside the EU (including UK);
  • For countries outside of the EU countries duties and taxes may apply. The Users are solely responsible for paying those taxes. 

Offers and discounts

The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of TheNOLD.com. 

Offers and discounts are always granted at the Owner’s sole discretion.

Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.

Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.

Coupons

Offers or discounts can be based on Coupons.

If breach of the conditions applicable to Coupons occurs, the Owner can legitimately refuse to fulfill its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.

Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed in the corresponding information page or on the Coupon itself shall always prevail.

Unless otherwise stated, these rules apply to the use of Coupons:

  • Each Coupon is only valid when used in the manner and within the timeframe specified on the website and/or the Coupon.
  • A Coupon may only be applied in its entirety, at the actual time of purchase; partial use is not permitted.
  • Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied a single time even in cases involving installment-based purchases.
  • A Coupon cannot be applied cumulatively.
  • The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the User to claim the relevant rights, including cash-out.
  • The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value.
  • The Coupon is intended solely for non–commercial use. Any reproduction, counterfeiting and commercial trade of the Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.

Methods of payment

Information related to accepted payment methods is made available during the purchasing process.

All payments are independently processed through third-party services. Therefore, TheNOLD.com does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.

Retention of Product Ownership

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

Contractual right of cancellation

The Owner or Seller grants Users a contractual right to cancel the purchase under the terms and conditions described in the relevant section of TheNOLD.com within 3 days of concluding the contract or before the item has been delivered, depending on which is fulfilled first.

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users should verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.

Goods are delivered to the following countries or territories: European Union and The United Kingdom.

 

Inspection and Return Clause for Buyers in Bulgaria:

Buyers purchasing from Bulgaria reserve the right to open and inspect their order upon delivery in the presence of the courier. This inspection period also serves as the opportunity for Buyers to decide whether they wish to return the item. In the event of a return initiated during this inspection, the Buyer acknowledges that the cost of the return label shall be borne by them. However, the Buyer will be entitled to a full refund for the ordered items, provided that the returned items meet the specified return conditions outlined in this agreement. The inspection and return process should be completed within a reasonable timeframe as stipulated in the return policy. By exercising this right to inspect and return, the Buyer agrees to comply with the terms and conditions outlined herein.

 

Failed delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to any carrier arranged by the User and not offered or recommended by the Owner.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense. 

 

In the event that a return is initiated due to reasons attributable to the Buyer, including but not limited to providing an incorrect address or failure to facilitate the delivery process, the Owner reserves the right to deduct any additional costs incurred from the total refund amount issued to the Buyer. Such additional costs may include but are not limited to return shipping fees, customs duties, and related expenses directly resulting from the Buyer's actions or omissions. The deduction will be made to cover the direct costs associated with the return of the goods. The Owner will provide a detailed breakdown of the deducted amount upon request by the Buyer. By initiating a return under such circumstances, the Buyer acknowledges and agrees to this deduction policy.


Duties and Taxes Clause:

The Buyer acknowledges and agrees that any import duties, taxes, and customs fees applicable to the purchased goods shall be the sole responsibility of the Buyer. The Seller shall not be liable for any additional charges incurred upon delivery. The Buyer is responsible for ensuring compliance with the customs regulations of the destination country and for any costs associated with the release of the goods from customs. Failure to pay such duties and taxes may result in the goods being held, delayed, or returned. The Seller is not responsible for any such delays or returns and reserves the right to charge the Buyer for any additional costs incurred as a result.

 

User rights

Returns and Right of withdrawal

The User is entitled to exercise the right to withdraw from the contract within a period of 14 days, without the need for justification. Within this specified timeframe, the User may choose to either reject the order or initiate a return (if any additional shipping costs occur they will be deducted from the total purchase amount). It is imperative that the items within the order remain unworn and in the condition in which they were initially delivered.

Upon receiving the returned items and conducting an inspection, NOLD reserves the right to either refuse the return if the items fail to meet the aforementioned conditions or accept the return. In the event of the former, NOLD will arrange for the return of the items to the Buyer at their own expense. In the latter case, NOLD commits to refunding the Buyer the amount paid for the items within a period of 10 days. The refund will be made on the same method used for the payment. 

If you wish to return your order, change a delivery address, or claim your right for withdrawal please contact us at: hello@thenold.com

All returns must be done at this address: NOLD LLC, Bulgaria, Sofia, 44 Dunav str., floor2, +359882865836 

 This provision is subject to any applicable exceptions outlined in these terms and conditions.

 

UK User rights - Right to cancel

The User is entitled to exercise the right to cancel from the contract within a period of 14 days, without the need for justification. Within this specified timeframe, the User may choose to either reject the order or initiate a return (if any additional shipping costs occur they will be deducted from the total purchase amount). It is imperative that the items within the order remain unworn and in the condition in which they were initially delivered.

Upon receiving the returned items and conducting an inspection, NOLD reserves the right to either refuse the return if the items fail to meet the aforementioned conditions or accept the return. In the event of the former, NOLD will arrange for the return of the items to the buyer at their own expense. In the latter case, NOLD commits to refunding the buyer the amount paid for the items within a period of 10 days. The refund will be made on the same method used for the payment. 

This provision is subject to any applicable exceptions outlined in these terms and conditions.

If you wish to return your order, change a delivery address, or claim your right for withdrawal please contact us at: hello@thenold.com

All returns must be done at this address: NOLD LLC, Bulgaria, Sofia, 44 Dunav str., floor 2, +359882865836 

 

Legal guarantee on second-hand, used goods and samples

Users acknowledge and accept that the legal guarantee on second-hand/used goods and samples is limited to 6 months from receipt of the goods.

Liability and indemnification

Unless otherwise explicitly stated or agreed with Users, the Owner’s liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Indemnification

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand ⁠— including but not limited to lawyer's fees and costs ⁠— made by any third party due to or in relation with any culpable violation of these Terms, third-party rights or statutory provisions connected to the use of the Service by the User or its affiliates, officers, directors, agents, co-branders, partners, and employees to the extent allowed by applicable law.

Limitation of liability

Unless otherwise explicitly stated and without prejudice to applicable law, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health, or physical integrity, damages resulting from the breach of material contractual obligations such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as TheNOLD.com has been appropriately and correctly used by the User.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.

In particular, within the limits stated above, the Owner shall not be liable for:

  • Any losses that are not the direct consequence of a breach of the Terms by the Owner;
  • Any loss of business opportunities and any other loss, even indirect, that may be incurred by the User (such as, but not limited to, trading losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
  • Damages or losses resulting from interruptions or malfunctions of TheNOLD.com due to acts of force majeure, or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and/or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber-attacks, interruptions in the delivery of products, third-party services or applications;

 

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw Personal Data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of TheNOLD.com and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.

Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of TheNOLD.com.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights, and design rights related to TheNOLD.com are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with TheNOLD.com are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to the User onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of TheNOLD.com must be sent using the contact information stated in this document at hello@thenold.com .

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based (Bulgaria), as disclosed in the relevant section of this document, without regard to conflict of laws principles.

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Dispute resolution

Amicable dispute resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of TheNOLD.com or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address hello@thenold.com 

The Owner will process the complaint without undue delay and within 2 days of receiving it.

 

Definitions: 

 

TheNOLD.com (or this Application)

The property that enables the provision of the Service.

 

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

 

Business User

Any User that does not qualify as a Consumer.

 

Coupon

Any code or voucher, in print or electronic form, which allows the User to purchase the Product at a discounted price.

 

European (or Europe)

Applies where a User, regardless of nationality, is in the EU.

 

Owner (or We, or NOLD LLC)

Indicates the legal entity that provides TheNOLD.com, NOLD LLC

 

Product

A good or service available for purchase through TheNOLD.com/, such as e.g. physical goods, digital files, software, booking services, etc.

 

Service

The service provided by TheNOLD.com/ as described in these Terms and on TheNOLD.com/.

 

Terms

All provisions applicable to the use of TheNOLD.com and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

 

United Kingdom (or UK)

This applies where a User, regardless of nationality, is in the United Kingdom.

 

User (or You)

Indicates any natural person or legal entity using TheNOLD.com/.

 

Consumer

The consumer is any User qualifying as such under applicable law.

 

Shipping Policy

We are committed to providing you with a seamless and reliable shopping experience. Please review our shipping policy to understand how we handle shipping and delivery of your orders.

Shipping Rates and Calculations

Shipping rates are calculated dynamically based on the delivery address provided by the buyer during the checkout process. To determine the shipping cost for your order, please add the desired items to your cart and proceed to the checkout page. Once you enter the shipping address, the shipping rates will be displayed before you complete your purchase.

Indicative shipping rates: 

 

Delivery Timeframes

We strive to process and dispatch orders within 48 business days from the date of purchase. The delivery timeframes may vary depending on the shipping method selected during checkout and the destination address. Please note that these timeframes are estimates, and actual delivery times may be subject to external factors, such as customs clearance, holidays, or unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow up to 24 hours for the tracking information to be updated.

International Shipping

We offer international shipping to select countries - EU and UK. International shipping rates and delivery times vary based on the destination. 

Customers from the UK are responsible for any customs duties, taxes, or import fees associated with international shipments.

Shipping Address Accuracy

It is the responsibility of the buyer to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses due to inaccuracies in the information provided by the buyer.

Shipping Questions

If you have any questions or concerns regarding shipping, please contact our customer support team at hello@thenold.com or through our Contact Us page.